Quality isn't a department — it's how we operate
We are committed to providing customers with high-quality products and services in line with WHO standards — reliable products, on-time delivery and dependable support.
Eight commitments we run on daily
- All products stored in temperature-controlled warehouses
- Standard operating procedures for every inventory movement
- Proper and adequate batch control through an integrated system
- Regular team training by managers and experts
- Stock levels covering three months of sales
- Monthly review of sales forecasts
- A quality system covering storage and the entire distribution fleet
- A comprehensive occupational health and safety plan
To our customers
We continuously integrate your feedback to drive innovation in performance and deliver products and services at the highest level of satisfaction.
To our investors
We pursue sustainable economic success and healthy growth worthy of your long-term confidence.
To our suppliers
We expect reliability and a continuous supply of high-quality products, and treat it as the foundation of shared success.
To our employees
We embed a culture of quality and encourage personal development through recognition of outstanding performance.
Our quality, independently certified — not just claimed
Every quality claim is backed by an independent, verifiable certificate — from our quality management system to WHO-benchmarked temperature-mapping studies of our warehouses, cold rooms and delivery fleet.
Tap any certificate to view the full document.
Full compliance with Libya's regulatory authorities
We operate fully licensed and in line with the requirements of the Ministry of Health and Libya's regulatory authorities — from product registration and dossier support for our principals, through to import, storage and distribution standards.
- Product registration and dossier support for principals
- Compliance with MOH and regulatory-authority requirements
- Full documentation across import, storage and distribution
- Pharmacovigilance: reports received and escalated immediately to the manufacturer
Pharmacovigilance
A dedicated channel for adverse-event reporting in line with health-authority guidelines.
Supply chain
Three months of safety stock and full batch control through one integrated system.
Need certified copies of our certificates?
Our quality team is happy to provide manufacturers and health authorities with the full compliance pack on request.